A fix has been implemented and we are monitoring the results.
Posted Sep 09, 2025 - 05:30 PDT
Update
We are continuing to work to resolve this issue. Thank you for your patience and understanding.
Posted Sep 06, 2025 - 13:38 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 06, 2025 - 11:19 PDT
Investigating
We are currently experiencing delays in processing campaigns. Our team is actively working to resolve the issue as quickly as possible. Customer Impact: • Campaigns may take longer than usual to be sent out. • You might experience delays in receiving real-time data and updates. • The Punchh Dashboard will show that your campaign is scheduled instead of processing or processed after than the scheduled start time • If you're still seeing this behavior 2 hours after the scheduled start time, please submit a support case
We apologize for any inconvenience this may cause and appreciate your patience. Updates will be provided as more information becomes available. Thank you for your understanding.