All Systems Operational

Uptime over the past 90 days. View historical uptime.
Web Components Operational
90 days ago
100.0 % uptime
Today
Punchh API Operational
90 days ago
100.0 % uptime
Today
Authentication API Operational
90 days ago
100.0 % uptime
Today
POS API Operational
90 days ago
100.0 % uptime
Today
Webhook API Operational
90 days ago
100.0 % uptime
Today
POS DataSink API Operational
90 days ago
100.0 % uptime
Today
Punchh POS Control Center Operational
90 days ago
100.0 % uptime
Today
Background Processes Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Data Exports Operational
90 days ago
100.0 % uptime
Today
Events Webhooks Operational
90 days ago
100.0 % uptime
Today
Segments Operational
90 days ago
100.0 % uptime
Today
Internal Data Sync Operational
90 days ago
100.0 % uptime
Today
Data Pipelines Operational
90 days ago
100.0 % uptime
Today
Partners Operational
90 days ago
100.0 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
Cloudflare Operational
90 days ago
100.0 % uptime
Today
Databricks Operational
90 days ago
100.0 % uptime
Today
Cloudinary Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
Sendgrid Operational
90 days ago
100.0 % uptime
Today
Mandrill Operational
90 days ago
100.0 % uptime
Today
Twilio Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Punchh Platform Scheduled Minor Release - No Downtime May 6, 2025 10:00-11:00 PDT

We're rolling out a release to improve your experience by addressing ongoing issues and fixing bugs affecting some customers. This release is a part of our ongoing commitment to providing you with the best possible service. For detailed information on the release, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-06-May-2025-Deployment

Scheduled Release Details:

Date: 6th May
Time: 10:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Posted on May 02, 2025 - 11:27 PDT
System Metrics Month Week Day
Punchh API
Fetching
May 4, 2025

No incidents reported today.

May 3, 2025

No incidents reported.

May 2, 2025
[Cancelled] Punchh Platform Scheduled Release - No Downtime
Completed - Release has been cancelled
May 2, 17:39 PDT
Scheduled - We're rolling out a release to improve your experience by addressing ongoing issues and fixing bugs affecting some customers. This release is a part of our ongoing commitment to providing you with the best possible service. For detailed information on the release, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-06-May-2025-Deployment

Scheduled Release Details:

Date: 5th May
Time: 10:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
May 2, 17:36 PDT
May 1, 2025
Infrastructure Maintenance - Downtime Expected
Completed - The scheduled maintenance has been completed.
May 1, 09:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 07:30 PDT
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services.

What to Expect:

During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:
• Inability to access the platform.
• Disruption in service functionalities.
• Potential delays in data processing and reporting.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Apr 28, 00:02 PDT
Apr 30, 2025

No incidents reported.

Apr 29, 2025
Infrastructure Maintenance - No Downtime Expected
Completed - The scheduled maintenance has been completed.
Apr 29, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 19:00 PDT
Scheduled - We will be performing scheduled maintenance to upgrade our platform infrastructure.

What to Expect:

During this maintenance window, the POS Configuration Service — which manages our Aloha and RPOS configuration capabilities — will be migrated to our cloud infrastructure for improved performance, scalability, and reliability.

Customer Impact:
- We anticipate minimal to no disruption to our services.
- No system reboots will be required.
- Customers may experience brief interruptions when accessing punchh.freshservers.net during the maintenance window.

We appreciate your understanding and cooperation as we work to improve our platform services. If you have any questions or concerns, please contact our technical support team for assistance.
Thank you for your continued partnership.
Apr 28, 12:45 PDT
Apr 28, 2025

No incidents reported.

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
Punchh Platform Scheduled Release - No Downtime
Completed - The scheduled maintenance has been completed.
Apr 22, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 10:00 PDT
Scheduled - We are excited to announce a scheduled new release for our platform. This release is part of our commitment to continually enhance our services, introduce new features and capabilities, and ensure our customers have the best experience possible. For detailed information on the newly released features and capabilities, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-22-April-2025-Deployment

Scheduled Release Details:

Date: 22nd April
Time: 10:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Apr 19, 00:58 PDT
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

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